|
Klaus Bung:
|
Op 1: P: | Refusing to receive | closed full-up |
Op 2: P: | Reception | Good morning Good afternoon Good evening |
Op 3: M: | Response to guests demanding attention |
waiter* coming |
Op 4: | Exploring guests' wishes |
What would you like? |
drink, water, beer, bread, butter, cheese, chicken, chocolate, cigar, cigarette, coffee, cream, cup, a sweet, egg, fish, food, fruit, glass, ice-cream, meal, milk, mineral water, potato, restaurant, rice, (bread) roll, salad, salt, sandwich, soup, sugar, tea, vegetables, wine
apple, pear, strawberry, vanilla, nut, beef, pork,
bacon, veal, fish and chips, cake, brandy, jelly, pudding, sherry, liqueur, macaroni, oil, omelette, orange, rum, vodka, pot, bottle, knife, fork, spoon
red, white, strong, weak, fried, boiled, hot, cold, good, fresh, much, little, thin, black, cheap, hard, old, nice, soft, sweet, warm
------------------------- long version page 40 -------------------------------------
Op 6: M: | Explaining what a certain dish is: |
What is ...?* it's made of it's a kind of |
Op 7: R: | Understanding orders: same vocabulary as Op 5, plus: |
no not don't (want) quickly hurry |
Op 8: P: | Communicating order to kitchen staff: |
|
Op 9: P: | Response to complaint about delays |
soon |
Op 10: P: | Ascertaining who has ordered what: same vocabulary as Op 5, productively |
for you? |
Op 11: | Serving the food: no language |
|
Op 12: M: | Complaints about quality: |
dirty* too* bad* sorry |
Op 13: P: | Enquiry about quality: |
All right? |
Op 14: | As Op 12 | |
Op 15: R: | Understanding request for bill: |
bill pay |
Op 16: P: | Justifying charges: | for ... |
Op 17: P: | Taking money: | Thank you |
Op 18: P: | Seeing guests out: | Good bye |
------------------------- long version page 41 -------------------------------------
Each of van Ek's words has been considered with a view to establishing whether it could be useful (receptively or productively) in at least one of the waiter operations analysed in Bung 1973b. These operations are:
Op 1: | Refusing to receive guests |
Op 2: | Receiving guests |
Op 3: | Response to guests demanding waiter's attention |
Op 4: | Exploring guests' general wishes |
Op 5: | Suggesting dishes |
Op 6: | Explaining what a dish is and how it is made |
Op 7: | Understanding the order |
Op 8: | Communicating the order to kitchen staff |
Op 9: | Response to guests complaining about delays in service |
Op 10: | Bringing the food and ascertaining who has ordered what |
Op 11: | Serving the food |
Op 12: | Response to guests complaining about quality of food |
Op 13: | Polite enquiry about quality of food |
Op 14: | Response to guests complaining about quality of food (14 tends to exclude 12, and vice versa |
Op 15: | Bringing the bill |
Op 16: | Justifying charges if queried |
Op 17: | Taking money, giving change |
Op 18: | Seeing guests out of the restaurant |
In the list that follows, at least one operation has been assigned to each word or phrase. This does not mean that the word could not occur in other operations as well.
Words which may be useful to the waiter in 'general' operations, not included in the 18 central operations, have been marked 'g' ('e.g. advising about parking or telephone facilities).
------------------------- long version page 42 -------------------------------------
may occur at least in operation | |
boil (tr.) | 6 |
break (tr.) | 12 |
bring | 7 |
bring back | 7 |
burn | 12 |
change (tr.) | 17 |
clean | 12 |
close | 1 |
correct | 16 |
cut | 6 |
do | 1 |
dress | 1 |
drink | 4 |
dry | 12 |
eat | 4 |
fetch | 7 |
fill (tr.) | 6 |
find | g |
follow | 2 |
get out, leave | 18 |
get up, rise, stand up | g |
go | g |
hurry, make haste | 3, 7 |
include | 16 |
keep | 17 |
leave, start (of persons) | 15 |
listen | 7 |
look | 12 |
make (cause to exist) | 6 |
open (tr.) | 1 |
park | g |
put, place, set | 11 |
------------------------- long version page 43 -------------------------------------
operations | |
send | 7 |
smoke | 6 |
stop (tr.) | g |
take (take s.t. away ***from*** a place | 6 |
think | 6 |
touch | 11 |
translate | 6 |
try, attempt | 7, 9 |
use | 6 |
wait | 1, 9 |
wash | 12 |
work | 9 |
operations | |
accept | 12 |
advise, recommend | 5 |
ask, request | 1, 7 |
buy | 7 |
call (cry to s.o., summon) | 9, 12, 14, 16 |
call (give name) | 5 |
describe | 6 |
explain | 6 |
give, hand to | 7 |
help | 6 |
insure | 7 |
pay | 15 |
pronounce | 6 |
repeat (say again) | g |
sell | 7 |
serve | 1, 6 |
show (tr.) | 6 |
speak, talk | g |
spend (money) | 4 |
telephone | g |
------------------------- long version page 44 -------------------------------------
operations | |
tell (story, information) | 6 |
thank | 17 |
operations | |
choose | 5 |
decide | 5 |
intend | 5 |
prefer | 5 |
want, desire, wish | 7 |
operations | |
agree | g |
excuse |
g |
let, allow, permit | 7 |
operations | |
see | 6 |
operations | |
believe | 6 |
forget | g |
hope | 13 |
know | 6 |
like | 4 |
love |
4 |
----------------------- long version page 45 -------------------------------------
operations | |
need | 4 |
remember | 6 |
suppose | 6 |
understand | g |
operations | |
become | 12 |
burn (intr.) | 6 |
get, receive | 7 |
smell (intr.) | 12 |
taste (intr.) |
12 |
operations | |
have, possess, own | 7 |
mean (signify) | 6 |
seem | g |
be wrong | 16 |
operations | |
adult | 1 |
age | 1 |
baby | 1 |
child | 1 |
daughter | 10 |
father | 10 |
friend | 10 |
gentleman | 10 |
girl | 10 |
husband | 10 |
------------------------- long version page 46 -------------------------------------
operations | |
lady | 10 |
madam (term of address) | g |
man (male) | 10 |
Miss | 10 |
mother | 10 |
Mr | 10 |
Mrs | 10 |
name | g |
sir (term of address) | g |
sister | 10 |
son | 10 |
wife | 10 |
woman | 10 |
operations | |
baggage | g |
suitcase | g |
taxi | g |
telephone | g |
tip | 17 |
train | 7 |
underground, tube | 7 |
operations | |
ache, pain | g |
head | g |
hunger | g |
medicine | g |
thirst | g |
tooth | g |
------------------------- long version page 47 -------------------------------------
operations | |
afternoon | 1 |
o'clock | 1 |
evening | 1 |
hour | 1 |
quarter of an hour | 1 |
minute | 1 |
week | 1 |
weekday | 1 |
weekend | 1 |
operations | |
corner | 2 |
river | 6 |
sea | 6 |
valley | 6 |
operations | |
"bathroom" (= WC) | g |
chair | g |
door | g |
entrance | 2 |
heating | g |
kitchen | 7 |
lavatory | g |
table | 2 |
wall | 2 |
window | 2 |
------------------------- long version page 48 -------------------------------------
operations | |
beer | 7 |
bread | 7 |
butter | 7 |
cheese | 7 |
chicken | 7 |
chocolate | 7 |
cigar | 7 |
cigarette | 7 |
coffee | 7 |
cream | 7 |
cup | 7 |
dessert | 7 |
dinner | 7 |
drink | 7 |
egg | 7 |
fish | 7 |
food | 7 |
fruit | 7 |
glass (object) | 7 |
ice-cream | 7 |
lunch | 7 |
meal | 7 |
meat | 7 |
milk | 7 |
mineral water | 7 |
pastry | 7 |
potato | 7 |
rice | 7 |
roll (bread roll) | 7 |
salad | 7 |
salt | 7 |
sandwich | 7 |
soup | 7 |
sugar | 7 |
------------------------- long version page 49 -------------------------------------
operations | |
tea | 7 |
tobacco | 7 |
vegetables | 7 |
waiter | 3 |
wine | 7 |
operations | |
bill | 17 |
change | 17 |
small change | 17 |
cheque | 17 |
money | 16 |
pay | 17 |
price | 16 |
operations | |
coat | 18 |
glasses | g |
hat | 18 |
jacket | 18 |
operations | |
oil | 7 |
paper | 7 |
plastic | 7 |
operations | |
animal | 1 |
bag | g |
bottle | 7 |
------------------------- long version page 50 -------------------------------------
operations | |
box | 7 |
camera | g |
fire | 9 |
ice | 7 |
insect | 12 |
match (G.: Streichholz) | 7 |
newspaper | 7 |
pen | 7 |
pencil | 7 |
plant | 6 |
radio | g |
seat | 1, 2 |
television | g |
thing | g |
tree | 6 |
umbrella | g |
watch (timepiece) | g |
word | g |
operations | |
advice | 5 |
answer | g |
condition, situation, state | 12 |
dance | g |
heat | g |
information | 6 |
inquiry | 6 |
job | g |
language | g |
love | 7 |
message | g |
mistake | 12 |
noise | g |
opinion | g |
------------------------- long version page 51 -------------------------------------
operations | |
order, command | 7 |
pleasure | g |
problem | g |
quality | 12 |
question | 6 |
room (space) | 1 |
shade, shadow | 2 |
start, beginning | 5 |
surprise | g |
temperature | g |
view (G.: Aussicht) | 2 |
way | 2 |
work | 3 |
operations | |
big | 7 |
high | 7 |
little, small | 7 |
long | 7 |
short | 7 |
thin | 7 |
operations | |
black, blue, brown, dark, green, grey, light, orange, red, white, yellow |
all 7 |
operations | |
afraid | g |
bad | 12 |
busy (street, etc) | 9 |
------------------------- long version page 52 -------------------------------------
operations | |
certain, sure | g |
cheap | 7 |
clean | 12 |
cold | 7, 12 |
dead | 12 |
dear (expensive) | 16 |
different | 7 |
difficult | 9 |
dirty | 12 |
dry | 7 |
easy | 9 |
enough | 11 |
fast | 7 |
fine (beautiful) | 13 |
foreign | 7 |
full | 1 |
glad | g |
good | 7 |
half | 7 |
hard (solid) | 7 |
hot | 7 |
hungry | 4 |
ill | g |
important | 7 |
kind | 17 |
last (final) | g |
late (opp.: early) | 9 |
light (opp.: heavy) | 7 |
necessary | 7 |
next | 7 |
normal | 16 |
old | 7 |
open | 1 |
ordinary | 7 |
pleasant, nice | 7 |
possible | 9 |
ready | 9 |
------------------------- long version page 53 -------------------------------------
operations | |
real | 7 |
right, correct | g |
right (opp.: left) | 2 |
same | 7 |
slow | 9 |
simple | 7 |
soft | 7 |
strange | 6 |
strong | 7 |
sweet (opp.: bitter) | 7 |
thirsty | 4 |
warm | 7 |
weak | 7 |
whole | 6 |
wrong | 16 |
young | 6 |
operations | |
back | 12 |
downstairs | 2 |
here | 2 |
round, about | 6 |
somewhere | g |
there | g |
up (direction) | 2 |
upstairs | 2 |
where? | 2 |
operations | |
again (once again) | 7 |
ago | 9 |
------------------------- long version page 54 -------------------------------------
operations | |
already | 9 |
before | 7 |
first | 7 |
just | 7 |
later (on), (afterwards) | 7 |
never | 7 |
not yet | 9 |
now | 7 |
once | 7 |
at once | 9 |
so far, as yet | 9 |
soon | 7, 9 |
still | 9 |
then, next | 7 |
at the same time | 7 |
today | 5 |
tonight | 5 |
usually | 5 |
when? | 7 |
operations | |
also | 7 |
free of charge | g |
how? | 6 |
straight on | 2 |
together | 7 |
operations | |
of course | g |
no | 7 |
not | 7 |
perhaps, maybe | 5 |
rather (G.: gerne, lieber) | 5, 7 |
------------------------- long version page 55 -------------------------------------
operations | |
yes | 7 |
operations | |
about (circa) | 7 |
all, quite | 7 |
not at all | 7 |
almost, nearly | 7 |
as ... as | 7 |
hardly | 7 |
at least | 7 |
only | 7 |
rather (G.: ziemlich) | 7 |
too | 7, 12 |
very | 7 |
operations | |
so, consequently | 7 |
operations | |
another (additional) | 7 |
nay | 4 |
anything | 4 |
both | 7 |
each | 7 |
everybody | 7 |
everything | 7 |
few | 7 |
a few | 7 |
most | 7 |
------------------------- long version page 56 -------------------------------------
operations | |
much, many | 7 |
how much | 4 |
no | 7 |
nobody | 7 |
nothing | 7 |
only | 7 |
other | 7 |
several | 7 |
some (a number of) | 7 |
some (quantity) | 7 |
something | 4 |
such (a) | 7 |
operations | |
after | 7 |
and | 7 |
because, as | 7 |
before | 7 |
but | 7 |
for | 7 |
if (G.: ob) | 7 |
if (G.: wenn) | 7 |
or | 7 |
than | 7 |
that | 7 |
till | 6 |
when | 6 |
where | 2 |
while | 6, 7 |
------------------------- long version page 57 -------------------------------------
operations | |
above | 6 |
among | 6 |
by, near, with | 2 |
from | 7 |
inside | 6 |
into | 6 |
on | 6 |
to, towards | g |
up | 2 |
operations | |
after | 7 |
before | 7 |
during, for | 7 |
from | 6 |
in | 6 |
till | 6 |
operations | |
about (concerning) | 6 |
against | 7 |
because of | 7 |
except | 7 |
instead of | 7 |
like | 7 |
of | 7 |
with | 7 |
without | 7 |
------------------------- long version page 58 -------------------------------------
operations | |
and so on | g |
beg pardon (Fr.: comment?) | g |
bye-bye, good-bye | 18 |
excuse me | g |
for example | 6 |
good night (etc.) | 18 |
here you are | 11 |
(be) in a hurry | 7 |
I'd like ... | 7 |
it doesn't matter | 7 |
it's a pity | g |
look out (G.: Achtung:) | g |
not ... either | 7 |
out of order | g |
please (S.V.P.) | g |
sorry! | g |
thank you | 17 |
thank you very much | 17 |
that is | g |
there is / are | 5 |
till tomorrow (etc.) | 18 |
wait a minute | 3 |
what's the matter with ... | 12 |
what's the time | g |
Note added on 2010-05-09: The bibliography in the short version and in the full version are identical except for the page numbers.
Shortened version | Full version |
page 39 | page 59 |
page 40 | page 60 |
page 41 | page 61 |
© 1973 and 2010 Klaus Bung
specimen_scripts